Privacy Policy

The LaTeX Lab (“we,” “our,” or “us”) operates thelatexlab.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

a) Information You Provide Directly

  • When you request a quote, place an order, or contact us, we may collect:
  • Your name and email address
  • Your institution or organization (if provided)
  • Files you upload for conversion (Word, PDF, or LaTeX documents)
  • Payment information (processed securely by third-party processors – we do not store card details)

Any information you share via email, WhatsApp, or our booking system

b) Information Collected Automatically

When you visit our website, we automatically collect:

  • IP address and general location (country/region)
  • Browser type and operating system
  • Pages visited and time spent on the site
  • Referring URL (how you found us)
  • Device type (desktop, mobile, tablet)

This information is collected through cookies, Google Analytics, and standard server logs.

2. How We Use Your Information

We use your information to:

  • Deliver the services you have requested (document conversion, formatting, error fixing)
  • Send you quotes, order confirmations, and delivery notifications
  • Respond to your questions and support requests
  • Improve our website and service quality based on usage patterns
  • Send occasional updates about our services — you may opt out at any time
  • Comply with legal obligations

We do not sell, rent, or trade your personal information to any third party.

3. Your Documents and Files

When you submit documents for conversion or formatting, we treat them with strict confidentiality:

  • Your files are used solely for the purpose of completing your order
  • Files are not shared with any third party
  • We do not use the contents of your documents for any marketing or data purposes
  • Files may be deleted automatically after project completion or upon request.
  • We recommend removing highly sensitive or classified content before submission

Your research is your intellectual property. We make no claim over any content you submit to us.

4. Cookies and Tracking

Our website uses cookies to improve your experience. These include:

  • Essential cookies: Required for the website to function correctly
  • Analytics cookies: Google Analytics, to understand how visitors use our site
  • Preference cookies: To remember your settings and preferences

You can disable cookies in your browser settings at any time, though some site features may not function as intended.

5. Third-Party Services

We use the following third-party services that may process your data:

  • Google Analytics: Website traffic analysis
  • Calendly: Call scheduling
  • WhatsApp / Meta: Customer communication (optional)
  • Payment processors: Secure payment handling (we do not store payment card data)
  • Email service providers: Order communication and support

Each of these services operates under their own privacy policies. We encourage you to review them independently.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Order records are retained for up to 3 years for accounting and support purposes. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt out of marketing communications at any time
  • Request that we stop processing your data in certain circumstances

To exercise any of these rights, email us at help.thelatexlab@gmail.com. We will respond within 30 days.

8. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or disclosure. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Children’s Privacy

Our services are intended for adults, specifically graduate students and professional researchers. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Website: thelatexlab.com
  • Email: help.thelatexlab@gmail.com